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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Defective Media Retention
B) Tracking and Recovery Services
C) Installation
D) Asset Tagging

2. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Deployment Services
C) HP Care Pack Services
D) HP Custom Contractual Services

3. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Contractual Services
B) HP Refresh Services
C) HP Post Warranty Care Pack
D) HP Defective Media Retention
E) HP Maintenance Kit replacement

4. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs expedite repairs to reduce downtime.
B) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
C) HP Care Packs give you predictability and greater control on TCO.
D) HP Care Packs allow you to choose from various options that best suit your needs.

5. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer has established security policies and procedures.
B) A customer is concerned about potential security breaches by irresponsible employees.
C) A customer needs to be able to add or remove devices from the same service engagement.
D) A customer needs an onsite technician to support the hardware fleet.
E) A customer requires project management to deploy personal systems.
F) A customer has a high volume of sensitive data to protect.

Solutions: