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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Aftermarket Channel Facilitation Program
B) HP Channel Services Network
C) Services360 Pro
D) HP Contractual Services

2. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Defective Media Retention
B) Tracking and Recovery Services
C) Installation
D) Asset Tagging

3. When do HP Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 10 days after the purchase of the hardware
C) within 10 days after the purchase of the care pack
D) within 30 days after the expiration of the warranty

4. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 24%
B) 14%
C) 34%
D) 44%

5. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Equipment Deployment Services
B) Mitigation of Risk Services
C) Data Protection Services
D) Hardware Protection Services

Solutions: