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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?

A) Platform Portal
B) Salesforce Authenticated Site
C) Salesforce Unlimited
D) Customer Community

2. Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates shouldZRS consider to build the portal?
Choose 2 answers

A) Customer service
B) Help Center
C) Build Your Own
D) Partner Central

3. Northern Trail Qutfitters (NTO) would like to create a publicKnowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?

A) Customer Service
B) Customer Account Portal
C) Help Center
D) Partner Central

4. Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?

A) Enable Topic Hierarchy and create at least one topic with two subtopics.
B) Create at least one subtopic and add the More Topic ink link when editing the navigation menu.
C) Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.
D) Create at least one topic along with its subtopic.

5. Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?

A) Enable the Customer Identity profile or permission set.
B) Create and assign a permission set to the users and site.
C) Add user tothe All Customer Portal Users public group.
D) Assign the profile to the site membership.

Solutions: