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Salesforce ED-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Strategies and Best Practices | 18% | - Project lifecycle: plan, gather requirements, design, build, test, deploy, optimize - Configuration vs customization - Change management and adoption |
| Topic 2: Analytics and Reporting | 7% | - Reports, dashboards, and analytics for education - Leverage Salesforce reporting features |
| Topic 3: Domain Expertise | 18% | - Recruitment, admissions, student experience, advancement, alumni relations - Education industry processes and needs - Education Cloud capabilities and use cases |
| Topic 4: Solution Design | 19% | - Account and contact models for education - Design scalable, maintainable solutions - Security, sharing, and access design |
| Topic 5: Education Data Architecture (EDA) | 22% | - Data migration and integration considerations - EDA data model, standard and custom objects - Relationships, data integrity, extending EDA |
| Topic 6: Integration and Data Management | 16% | - Integration methods and tools - Data quality, deduplication, governance - External systems and third-party apps |
Salesforce Certified Education Cloud Consultant Sample Questions:
Question 1
The Executive Education department plans to use the Education Data Architecture (EDA) for prospective and current students. The system admin wants to map prospects and students' employers to the standard Account field in Salesforce.
Which action should the consultant recommend instead?
A. Select Organization as the Default Account Model in EDA Settings.
B. Populate the employer Affiliation record in the Primary Business Organization field.
C. Select Administrative as the Default Account Model in EDA Settings.
Question 2
The VP of Development is preparing to visit the university's top supporters. The VP wants to maximize travel time by prioritizing pledges. that are most likely to close.
Which reporting solution should the consultant recommend?
A. Salesforce Maps
B. Opportunity Funnel Report
C. Einstein Forecasting
D. Einstein Opportunity Scoring
Question 3
College advisors want assistance proactively identifying student issues as they arise.
Which functionality in Student Success Hub should the consultant recommend?
A. Early Alerts
B. Success Plans
C. Mass Actions
D. Advising Events
Question 4
Where can a primary school customer connect with other people to share insights on using Education Cloud?
A. Partner Community
B. trust.salesforce.com
C. Trailblazer Community
Question 5
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about costs and suggests using other license types for full-time recruitment users.
What should the consultant discuss with the client?
A. The business use case requires a Salesforce Platform license.
B. Education Cloud requires a Customer Community license.
C. The business use case requires a full Salesforce license.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: C |
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