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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
B) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
C) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
D) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.

2. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) <10%
B) 90%
C) 22%
D) 55%

3. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Data Migration Services
B) Priority Services and Configuration Services
C) Next Business Day Onsite
D) Configuration and Installation Services

4. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Next Business Day Onsite Services
B) Accidental Damage Protection and Defective Media Retention
C) Configuration Services and Defective Media Retention
D) Next Business Day Onsite and Installation

Solutions: