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HP Selling HP PPS ServiceOne Services Sample Questions:
1. Which customer challenges do HP PPS Services help to mitigate? (Select three.)
A) Confidential data exposure due to equipment theft
B) Ensuring a recovery time of 134 minutes
C) Business downtime due to equipment failure
D) Reducing the percentage of devices lost in transit
E) Downtime during international business travel
F) Saving up to 44% of the time to configure devices
2. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed hardware repair?"
A) Maintenance Kit replacement for printers
B) Travel Services
C) HP Care Pack Services (next business day or same day)
D) Accidental Damage Protection
3. Which HP Care Pack Service response is sold most often?
A) Onsite services
B) Offsite services
C) Next-business-day, onsite
D) Defective media retention
4. What is true about the difference between HP Contractual Services and HP Care Pack Services?
A) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not offer IT outsourcing.
B) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are intended for new environments.
C) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP Care Pack Services offerings are not suitable
D) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US customers
5. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the 90 days period)?
A) The date of the HP Care Pack Services purchase
B) The HP Care Pack Services registration date
C) One day after the HP base warranty expires
D) The date of the hardware purchase
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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