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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Why should you look after a loyal customer?

A) They spend the most money.
B) They tend to be more faithful to one reseller.
C) They are willing to sacrifice quality for an attractive price.
D) They tend to be more demanding.

2. How can you increase the sales of supplies?

A) By joining the Planet Partner Program
B) By increasing usage via understanding your customer needs
C) By reducing the price of the management tool
D) By ending the printer life early

3. What results when a non-HP cartridge is used on an HP printer?

A) If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.
B) If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
C) The original HP Universal Print Driver will not support the printer anymore
D) The printer will print at a lower quality but at a higher speed.

4. What are the components of Laser cartridges? (Select three.)

A) Charging roller
B) Laser diode
C) Pick-up roller
D) Imaging drum
E) Cleaning blade
F) Fuser

5. Which statement is true about the printer's warranty and the use of non-HP cartridges?

A) If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.
B) The printer's warranty remain unchanged if the printer is covered by an HP Carepack.
C) The use of a non-HP cartridge immediately voids the printer's warranty.
D) The use of either non-HP or HP cartridges has no impact on the printer's reliability or warranty.

Solutions: