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HP HP2-N49 Exam Syllabus Topics:

HP Selling HP Business Service Management Solutions Sample Questions:

1. According to Gartner Research which IT processes are vital when implementing a strongly integrated HP APM solution? (Select two.)

A) predictive analytics
B) virtual tracking
C) process orchestration
D) infrastructure availability
E) deep application diagnostics

2. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
B) Identifying the customers' pain points and their associated compelling events or manifestations.
C) Highlighting the customers' ITIL Service Management issues.
D) Identifying competitors who are engaging with the customers.

3. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.

4. HOTSPOT
Match the relevant persona with the responsibility or interest relating to HP APM.

5. Which primary IT process benefits does the HP Infrastructure Management solution provide?
(Select three)

A) reduced down time and mean time to resolve (MTTR)
B) application performance issues
C) data analytics
D) real-time compliance enforcement
E) management of physical and virtual environments
F) increased IT Network Operations Center efficiency
G) silo busting

Solutions: