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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)

A) $POM_.HOME/logs/CmpMgrService.out* log files
B) $POM_HOME/logs/PIM_CmpDir.log* log files
C) $POM__HOME/logs/PIM _CmpMgr.log* log files
D) $POM_HOME/logs/CmpDirService.out* log files
E) $POM _HOME/logs/PIM_Web.log log* files

2. You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?

A) Look at the Application Detail Report in the AAEP administration.
B) Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
C) Check AAEP administration System Maintenance > Log Viewer
D) Check the Avaya Aura experience Portal (AAEP) System Monitor.

3. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrcore
B) icrwebservice
C) terracottasrv
D) tomcat
E) icrcca

4. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
B) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
D) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.

5. A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

A) The Experience Portal DVD
B) http://www.oracle.com
C) http://support.avaya.com
D) The Oracle JDBC driver is installed automatically

Solutions: