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6209 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 6209 exam dumps will include the following topics:
- Installation
- Configuration
- Implementation Troubleshooting
- Implementation Preparation
- Implementation Validation
Avaya 6209.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation | 20% | - Multimedia components setup - Database and platform configuration - CCT server installation |
| Configuration | 30% | - CCT core configuration - Agent desktop and user profiles - Routing and skill management - Multimedia channels (email, chat, web) |
| Validation & Troubleshooting | 15% | - Monitoring and logging - Post-implementation verification - Fault isolation and resolution |
| Integration & Connectivity | 15% | - Avaya Aura Session Manager integration - Third-party and CRM integration - Web services and APIs |
| Implementation Preparation | 20% | - Pre-installation planning - Architecture overview - System requirements - Licensing and security |
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