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Apple Macintosh Service Sample Questions:

1. Which THREE of the following symptoms would be most likely resolved by performing a
SMC reset as a first step? SELECT THREE

A) Cursor is unresponsive in Finder
B) Network / Internet connectivity issues
C) Computer does not sleep / wake from sleep
D) Computer does not turn on
E) USB and/or FireWire port(s) do not function

2. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) Are both wired and wireless computers affected?
B) What is the URL of the website the customer is attempting to access?
C) Are any hubs, routers, or other computers connected to the network?
D) Can the customer print to a networked printer?
E) Are just wireless computers affected?
F) What is the computer's processor speed?

3. A customer claims that her Mac cannot connect to her AirPort Express network at home.
Which of the following would be the BEST question to ask her FIRST?

A) Have you upgraded to Mac OS X v10.4.8?
B) What type of wireless card is installed in your Mac?
C) Does your ISP support wireless access to the Internet?
D) Can any other computer successfully join her network?

4. Which of the following is NOT one of the security features available with the AirPort
Extreme (802.11n) Base Station?

A) Password protection
B) Timed MAC address access controls
C) WEP or WPA encryption
D) Bonjour
E) Closed Network
F) WAN Privacy

5. Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A) The cursor is frozen and the system is unresponsive.
B) The power button or power indicator doesn't light up at all.
C) You don't hear any fan or drive noise.
D) You don't hear a startup chime.
E) You can't connect to the Internet.

Solutions: