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Apple Desktop Service Certification Sample Questions:

1. A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?

A) The FireWire driver on the eMac needs to be updated.
B) eMacs cannot mount volumes in Target Disk Mode.
C) There is a problem with the MacBook Pro's internal hard disk.
D) Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.

2. You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE

A) Start up the computer in Target Disk Mode to test the internal hard drive.
B) Run all Apple Service Diagnostic tests for the Power Mac G5.
C) Verify that the original symptom is resolved.
D) Leave the computer on overnight.
E) Verify that no new symptoms have occurred.
F) Run Apple Service Diagnostic video tests for the Power Mac G5.

3. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Let the computer run overnight to evaporate any spilled liquid.
B) Unplug the computer immediately.
C) Use a patch kit to re-seal the leak.
D) Drain and refill the liquid cooling system.

4. Which of the following can permanently damage an LCD display?

A) Turning brightness up too high.
B) Rubbing the display.
C) Using a screen saver.
D) Not using a screen saver.

5. Which of the following is the format used to describe a version of Apple diagnostic software used with PowerPC Macs?

A) 3S107
B) 2.5.8

Solutions: