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ISEB The Foundation Examination - ITIL® Sample Questions:
1. Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
A) The IT director
B) The service owner
C) The process owner
D) The customer
2. What should a service always deliver to customers?
A) Applications
B) Value
C) Resources
D) Infrastructure
3. What is the result of carrying out an activity, following a process or delivering an IT service known as?
A) Change
B) Outcome
C) Problem
D) Incident
4. Which of the following statements MOST correctly identifies the scope of design coordination
activities?
A) It is mandatory that all changes are subject to design coordination activity
B) Only changes that introduce new services
C) Any change that the organization believes could benefit
D) Only changes to business critical systems
5. Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
A) Where are we now?
B) How do we get there?
C) Did we get there?
D) Where do we want to be?
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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