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Salesforce Certified Field Service Consultant Sample Questions:

1. Dispatchers at Universal Containers wantto ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?

A) Define Work Types, Define Work Order Status, Set up Resource Skills
B) Define Skills, Set up Skill Requirements, Set up Resource Skills
C) Set up Service Locations, Set up Location Skills, Define Work Types
D) Set up Skill Requirements, Define Work Types, Set up Routing Rules

2. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Service Appointment to Dispatch in Field Service Settings.
B) Enable Sharing of Dispatched Service Appointments.
C) Set the Number of Services to Drip Feed on the Service Territory.
D) Enable Drip Feed Dispatching in Field Service Settings.

3. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

A) Service Appointment Generation Method = One Service Appointment per Work Order Line Item
B) Work Order Generation Method = One Work Order Line Item per Asset
C) Work Order Generation Method = One WorkOrder per Asset
D) Service Appointment Generation Method = One Service Appointment per Work Order

4. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A) Product Transfer
B) Work Order
C) Product Receipt
D) Return Order

5. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A) Enable and customize the View Asset Hierarchy action.
B) Use standard reports and reference the Parent Asset and Root Asset fields.
C) Create custom reports and reference the Parent Asset and Root Asset fields.
D) Usethe Assets without Products report.

Solutions: