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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What considerations influence the supplier strategy of an organization?

A) Contracts and agreements
B) Type of cooperation with suppliers
C) Level of formality
D) Corporate culture of the organization

2. Which activity captures the demand for incident resolution and service requests?

A) Service desk
B) Problem management
C) Service catalogue management
D) Change control

3. Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals

A) 1 and 2
B) 3 and 4
C) 2 and 3
D) 1 and 4

4. Which practice has a purpose that includes ensuring that risks have been properly assessed?

A) Service configuration management
B) Service level management
C) Problem management
D) Change control

5. Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A) Categorization
B) Prioritization
C) Detection
D) Escalation

Solutions: