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CompTIA PDI+ Beta Sample Questions:

1. Which of the following processes involves discharging the photoconductor in order to create the latent image?

A) Charging
B) Cleaning
C) Writing
D) Development

2. When listening to a customer explain machine symptoms, a technician can practice active listening skills by:

A) logging on to a computer while the customer is speaking.
B) repeating back to the customer which symptoms the technician should fix.
C) telling the customer the technical names of each supply item.
D) working on the device as the customer describes the problem.

3. Which of the following would result in having no dial tone? (Select THREE).

A) Telephone line unplugged
B) Faulty Fax/Modem Card
C) Toner cartridge empty in fax unit
D) Fax or Multi-Function unit turned off
E) RJ-11 line plugged into a digital outlet
F) Faulty HVPS

4. Which of the following is affected when scanning at a higher resolution?

A) File name
B) File location
C) File size
D) File type

5. A customer is trying to scan a photograph on their MFD but states that it takes too long and locks up their PC. Al of the following are causes of the issue EXCEPT:

A) incorrect media size setting.
B) too many open applications.
C) resolution is set too high.
D) not enough PC RAM.

Solutions: