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BlackBerry 10 Support Specialist Sample Questions:

1. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
B) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
C) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
D) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.

2. What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?

A) BlackBerry Desktop Manager
B) From the BlackBerry 10 home screen >Setup>Device Switch>transfer BlackBerry data to media card
C) BlackBerry Administration Service client, Devices>connected devices>Backup
D) BlackBerry Link

3. n the event of loss, what can be used to find a device?

A) Enable BlackBerry Device Services
B) Enable BB Protect
C) Enable Airplane mode
D) Enable Location Services

4. What is the share address of the BlackBerry Smartphone internal device storage?

A) http://IP Address Of Device:3101
B) //Device Name\storage
C) smb://lP Address Of Device/shared
D) //IP Address OfDevice\media

5. What is expected when the number of license seats is exceeded and the grace period is over?

A) The smartphone/tabletwill be activated but with a warning.
B) The last activated smartphoneyTablet is de-activated.
C) New activations will be blocked.
D) Only limited functionality is enabled.

Solutions: