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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. What is one way Case Manager supports dynamic case handling?

A) Work is routed to case workers based on business rules.
B) Case workers can close and reopen tasks as often as they want.
C) Case workers can view and start new tasks for a case "on the fly".
D) Case workers can create comments on cases, documents, and tasks whenever they need.

2. Which of the following is NOT included in the IBM Records and Retention Management solution?

A) A DoD V5015 Certified Records Management application which supports regulatory compliance for record keeping, automates records capture, records retention and disposition
B) An application to manage the global retention schedule, records taxonomy and legal citation library with auditing support for schedule changes and jurisdictional differences in the retention policy
C) Advanced visualizations and machine learning technology for records classification to help organizations gain insight into data usage, data value, and clean up legacy data
D) Statement presentment and report management to generate a fast and significant ROI by reducing print and storage costs

3. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) How do CSRs access all information necessary to respond to customer questions?
B) How do CSRs do scanning of documents today?
C) Do your CSRs need Case Management?
D) Do your Customer Service Reps (CSRs) need workflow to respond to customers?

4. Which of the following is not considered a "top of mind" consideration for implementing Value Based Archiving?

A) Reducing the risk potential for sharing sensitive, inappropriate, or private information
B) Finding "smoking gun" emails before they can be used against you
C) Elimination of redundant, obsolete, and trivial content
D) Capturing email for compliance and legal purposes

Solutions: