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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: OS X Installation and Configuration | - Installing OS X Mountain Lion - OS X Recovery and startup options - Configuring system settings and user accounts |
| Topic 2: Security and Privacy | - Gatekeeper and malware protection - User privacy and account management - Firmware passwords and security settings |
| Topic 3: Hardware and Peripheral Troubleshooting | - Mac hardware diagnostics - External devices and peripherals - Power, startup, and performance issues |
| Topic 4: Network and Sharing | - Network configuration and troubleshooting - iCloud and network services - File sharing and permissions |
| Topic 5: File System and Storage Management | - Disk Utility and disk troubleshooting - FileVault 2 encryption - Time Machine backup and restore |
| Topic 6: Application and System Troubleshooting | - Application launch and compatibility issues - Preference files and user environment troubleshooting - Console, logs, and diagnostic tools |
Apple OS X v10.8 Troubleshooting Sample Questions:
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?
- A. The Mac is starting up from an external USB or Thunderbolt storage device.
- B. Internet Recovery has started downloading the OS X Recovery system image.
- C. EFI has detected a hardware issue.
- D. Apple Service Diagnostics is loading.
Correct Answer: B 🗳️
A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?
- A. Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
- B. Delete the application, reinstall it, then try launching it again.
- C. Startup from OS X Recovery, open Disk Utility and repair the startup disk.
- D. Use a Time Machine backup to restore the entire User folder.
Correct Answer: A 🗳️
Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?
- A. Help the customer download Messages from the Mac App Store.
- B. Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
- C. I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
- D. Select the iMessage check box in System Preferences > iCloud
Correct Answer: C 🗳️
Teresa would like to share files on her Mac Pro with OS X Mountain Lion over an Ethernet network. Which option is a valid choice to enable this feature?
- A. System Preferences > sharing > Select the File sharing checkbox.
- B. Network Utility > Services > Select the File Sharing checkbox.
- C. System Preferences > Security & Privacy > Sharing > Click the Enable button in the File Sharing section.
- D. System Preferences> Network> File Sharing > Select the Enable checkbox.
Correct Answer: A 🗳️
If users have FileVault 2 enabled, Time Machine will automatically encrypt their backup. True or False
- A. True
- B. False
Correct Answer: B 🗳️
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