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Apple OS X Support Essentials 10.9 Sample Questions:

1. File system journaling records what file operations are in progress at any given moment. This way, if a power failure or system crash occurs, after the system restarts, it will be able to quickly verify the integrity of the volume by "replaying" the journal.

A) What are the five System Preference categories?
B) What does the master password do?
C) How does file system journaling work?
D) What are PPD files responsible for?

2. How can you encrypt a disk without losing its contents?

A) From the "Connect to Server" dialog in the Finder, you canconnect to:
Apple File Protocol (AFP)
Server Message Blocks/Common Internet File System (SMB/CIFS)
SMB2
Network File System (NFS)
Web-based Distributed Authoring and Versioning(WebDAV)
File Transfer Protocol (FTP) network file services
B) From the Finder, you can encrypt a disk without losing its contents by secondary (or Control-) clicking the disk and then choosing Encrypt from the shortcut menu.
C) Though Spotlight indexes file and folder permissions, it allows other users to search the contents of locally attached nonsystem volumes when ownership is ignored on thosevolumes.
D) The Archive option in the Finder creates compressed zip archive files.

3. Which process will let you start up a Mac in target disk mode?

A) Hold down the S key on the keyboard while the Mac starts up, then enter the command reboot -target.
B) Open the Startup Disk preferences, click Target Disk Mode, and then click Restart.
C) Hold down the Option key on the keyboard as the Mac starts up, until a dialog appears, then select Target Disk Mode from the dialog.
D) Start up from the OS X Recovery partition, choose Target Disk Mode from the Startup Disk menu, and restart the Mac.

4. Which tool lets you search log files?

A) Network Utility
B) Console
C) Archive Utility
D) Activity Monitor

5. It depends on the printer. From Printing & Scanningpreferences, sometimes you can simply select a new printer driver from the Options & Supplies dialog. In many cases though, to select a new printer driver for a configured printer you must delete and then re-add the printer.

A) How can you reset a user's home folder permissions?
B) How can you select a new printer driver for a configured printer?
C) How can you identify if a Mac requires a firmware update?
D) How can you identify duplicate fonts?

Solutions: