Microsoft Troubleshooting Microsoft Exchange Online - MS-220 Valid Dumps

Updated: Jul 20, 2026
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About Microsoft MS-220 Exam

Exam MS-220: Troubleshooting Microsoft Exchange Online

Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

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Following is the info about the Passing Score, Duration & Questions for the Microsoft MS-220 Exam

  • The passing score: 700

  • Languages: English

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Introduction of Microsoft MS-220 Exam?

Microsoft MS-220 exam is an exam of the Microsoft Office Specialist certification. It is a computer-based test that helps you to assess your skills and knowledge on email, calendar, and contacts management.

This exam is intended for professionals who have experience in managing email communications, scheduling meetings and appointments, creating and sending meeting requests, and working with calendars and contacts. Microsoft MS-220 exam dumps will boost your skills.

In order to pass this exam, you need to be able to demonstrate your knowledge on managing emails using Microsoft Outlook Web App (OWA), managing calendars using OWA; creating meeting requests using OWA; working with contacts using OWA; configuring OWA settings such as alternate languages and security settings; configuring mobile devices for Exchange ActiveSync (EAS).

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Free/busy sharing issues
  • 2. Remote recipient synchronization issues
  • 3. Hybrid Configuration Wizard issues
  • 4. Hybrid mail flow issues
- Troubleshoot Migration Issues
  • 1. Slow migrations
  • 2. Data Consistency Score issues
  • 3. Failed migrations
  • 4. Move request analysis
  • 5. Migration endpoint creation issues
  • 6. Public folder migration issues
Topic 2: Troubleshoot Mail Client Issues20-25%- Troubleshoot Connectivity and Authentication
  • 1. Client access rules
  • 2. Autodiscover issues
  • 3. Modern authentication issues
  • 4. Outlook connectivity problems
- Troubleshoot Mobile Device Issues
  • 1. Device access rules
  • 2. Mobile synchronization logs
  • 3. ABQ list analysis
  • 4. ActiveSync connectivity
- Troubleshoot Calendaring Issues
  • 1. Mailbox and calendar diagnostics
  • 2. Delegation issues
  • 3. Calendar permissions
- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
Topic 3: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Public folder access
  • 3. Mail-enabled public folders
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
Topic 4: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. Mailbox holds and recoverable items
  • 2. Search and purge email messages
  • 3. eDiscovery permissions and actions
  • 4. Retention policies
- Troubleshoot Retention Issues
  • 1. Retention tags and actions
  • 2. MRM diagnostics and message properties
  • 3. Retention policy application issues
  • 4. Retention age calculation
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption-related mail flow rules
  • 2. S/MIME troubleshooting
  • 3. External recipient access issues
  • 4. Encryption and decryption issues
  • 5. Protected message handling
Topic 5: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Other Mail Flow Issues
  • 1. Analyze attachment blocking rules
  • 2. Troubleshoot inbox rules
  • 3. Identify triggered transport rules
  • 4. Interpret NDR data
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot DNS-related issues
  • 3. Troubleshoot hybrid mail flow
  • 4. Troubleshoot SMTP certificate issues
  • 5. Troubleshoot SMTP relay issues
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Troubleshoot send and receive issues
  • 2. Review and interpret message trace results
  • 3. Review and interpret message headers
  • 4. Troubleshoot delivery delays
  • 5. Analyze mail flow rules and routing policies
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Troubleshoot quarantined messages
  • 4. Troubleshoot anti-spam policies

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