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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Topic 2: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 3: Service Request Processing | - Service orders and notifications - Service request management |
| Topic 4: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.
- A. Find and fix errors in the data file
- B. Align data fields with input fields
- C. Upload data from the template file
- D. Export data to local file
- E. Realign territory data
Correct Answer: A,D,E 🗳️
Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.
- A. Create a code list restriction for standard and extension fields
- B. Enter default extension field values based on business logic
- C. Assign a page layout to achieve dynamic user interfaces.
- D. Create an extension field and define its properties
Correct Answer: A,D 🗳️
What does a Simulate Run action display in maintenance plans?
- A. A success status to indicate if the maintenance plan run was successful
- B. A list of all objects for which a work ticket would be created
- C. The number objects for which a work tickets would be created
- D. The top 10 objects for which a work ticket would be created
Correct Answer: A 🗳️
When a user creates service ticket, what product type is supported for determining the warranty?
- A. Individual product
- B. Entitlement product
- C. List product
- D. Registered product
Correct Answer: A 🗳️
Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.
- A. Request new tenants
- B. Create Business Roles
- C. Upload data using the Mass Data Maintenance Tool
- D. Apply SDK solution
Correct Answer: A,D 🗳️
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