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Salesforce Strategy-Designer Exam Syllabus Topics:

Salesforce Certified Strategy Designer Sample Questions:

1. For the Discovery/Understanding phase fo the Strategy Design Research, the best tool to use is analogous research.

A) FALSE
B) TRUE

2. Once a product Roadmap is created, the best practices as defined by salesforce indicate that is better to leave it be and implement it, instead of going back and fixing it to the team's great loss of time.

A) FALSE
B) TRUE

3. Considering the importance of prioritization within the process of Roadmapping, what factor does this question seek to use to prioritize a given feature: How difficult would this process be to undertake?

A) Confidence
B) Value
C) Effort

4. Concepts during the process of Idea synthesis, are generated out of...

A) Ideas generated during Ideation
B) Complete Strategies
C) Correctly Scoped Challenges

5. Which two Call Center KPIs are dramatically improved by Salesforce CTI integration?

A) Productivity and Handle Time
B) Upsell and Handle Time
C) Handle Time and Cross Sell
D) Productivity and CSAT

Solutions: