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Salesforce AI-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Testing, Deployment & Lifecycle	15%	- Agent lifecycle management 1. Sandbox to production deployment 2. Testing and validation strategies
Topic 2: Prompt Engineering	20%	- Grounding techniques 1. Best practices for prompt design 2. Data grounding for reducing hallucinations - Prompt Builder usage 1. Prompt templates and configuration 2. Field generation and flex templates
Topic 3: Data Cloud & Grounding	20%	- Data integration for AI agents 1. Using Data Cloud for retrieval augmentation 2. Connecting external data sources
Topic 4: AI Agents	35%	- Agent behavior configuration 1. Agent reasoning engine concepts 2. Filters and variables for deterministic behavior - Agent setup and orchestration 1. Standard and custom agent actions 2. Standard and custom topics
Topic 5: Governance & Observability	10%	- AI governance 1. Trust layer and compliance concepts 2. Monitoring agent behavior

Salesforce Certified Agentforce Specialist Sample Questions:

Question #1

An Agentforce Specialist needs to create a prompt template that extracts the customer's name, phone number, and case number from a block of text, and nothing else. How should the Agentforce Specialist structure the prompt to ensure the large language model (LLM) doesn't include extra conversation or text?

A. Use well-defined output instructions and provide desired output examples.
B. Ensure in the prompt that the LLM has been told to only use name value pairs in the response.
C. Ask the LLM to extract and only output the important information in the text.

Reveal Solution Discussion 0

Correct Answer: A 🗳️