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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

Question 1

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
B. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
C. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Question 2

HOTSPOT
An online retailer creates a case type that processes and manages customer orders.
The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.

Question 3

An online car parts business wants customers to find parts easily. You are asked to implement the following requirement: Customers must select a make, model, and year to initiate a vehicle-specific search .
How do you configure the data storage in the application to implement the requirement?

A. Configure a local data storage of the make, model, and year of the vehicle.
B. Configure a connection to a system of record using the External Database Mapping Wizard.
C. Configure a static list of the make, model, and year vehicles.
D. Configure a data page to store the make, model, and year data.

Question 4

A bookseller maintains a database of more than 10,000 book titles. You have been asked to configure a form that a allow users to select a book by title .
How do you configure the form?

A. Add a drop-down control arid source the data from the property value used in the control.
B. Add a drop-down control and Source the data using a data page. C Add an autocomplete control and Source the data using a data page.
C. Add an autocomplete control and source the data from the clipboard work page.

Question 5

A life insurance company satellite office in various countries. Each satellite office has its own queue. Company policy require that life insurance underwriting is assignment to office based on the resident of the policy owner .
Which routing approach supports this requirement?

A. Route the assignment to a specific underwrite based on business logic.
B. Route the assignment to the correct work queue bawd on business logic.
C. Route the assignment to the correct work queue using an authority matrix.
D. Route the assignment to the correct work queue using skill-based routing.

Solutions: