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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about navigation sets?

A) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
B) The same navigation set can be set for different interfaces.
C) Using navigation sets, you can configure which quick search reports can be seen.
D) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
E) Using navigation sets, you can define what new objects can be created by using the File menu.
F) Using navigation sets, you can configure whether to show the Home navigation pane or not.

2. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Utilizing workflows and splitting functionality into more than one workspace
B) Removing fields in the workspaces
C) Creating multiple workspaces per business function and assigning to different profiles
D) Placing objects on different tabs and splitting the loading across multiple tabs

3. For which three reasons should you recommend using workflows?

A) They help customers find relevant knowledge answers.
B) They guide agents through complex customer interactions and data updates.
C) They can sort incidents raised by a contact.
D) They promote efficiency.
E) They reduce human error.

4. How frequently does Oracle release a new version of a product?

A) Once in four months
B) Every month
C) Once in six months
D) Once in three months

5. Which two events can trigger Custom Process Models?

A) Update
B) Create
C) Load
D) Refresh
E) OnSaveComplete

Solutions: