Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) - MB-230日本語 Valid Dumps

Updated: Jul 26, 2026
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About Microsoft MB-230日本語 Exam

Career Path After Acing Microsoft MB-230 Exam

The Microsoft MB-230 exam leads to the associate-level certification. This certificate is all you need to be successful in your field. After earning it, you will be able to apply for several job roles, which also offer a good salary. To be precise, these are the positions you can pursue after getting certified:

  • Microsoft Dynamics CRM Architect;
  • Microsoft Dynamics Consultant;
  • Dynamics Ax Solution Architect.
  • Dynamics Ax Developer;
  • Microsoft Architect;

Interestingly, all the above-mentioned job titles are paid between $24,807 and $99,751 per year.

Preparation Process for Microsoft MB-230 Exam

Preparation is the most important part of the Microsoft MB-230 exam and the whole certification program that you need to clear. The candidates should be very careful when choosing the resources because the amount of efforts they invested will determine how well they pass the test. Without much ado, here are a handful of tools that you can trust.

  • Instructor-Led Training

    If you are one of those inquisitive candidates who encounter many doubts, then the instructor-led training is definitely the right choice for you. These interactive sessions are prepared and presented by the world-class experts with the years of experience in the subject matter. The sessions can help the individuals gain the required skills within a shorter time.

  • Microsoft Documentation

    Microsoft provides its own documentation to candidates for using it during the exam preparation. Candidates can access the documentation directly from the official site of Microsoft. This is the most reliable source in regards to syllabus authenticity and quality. These materials can serve the candidates as the best options for preparation.

  • Microsoft Learning Paths

    The Microsoft learning paths are the official online classes that are made available for the candidates by the vendor. These are made available totally free of cost and they can help a great deal in the preparation process by developing in-depth concepts for all the exam topics.

  • Practice Tests and Sample Papers

    Taking sample papers and practice tests as much as you can is something that will greatly help you pass your MB-230 exam with flying colors. These resources can help the applicants identify their weak portions and loopholes. Every time you finish a practice session, you will be able to improve in your performance. This will definitely increase your chances to ace the actual exam.

  • Books

    Books have been and are still the most valued resource for preparation. The students can refer to several guides for the Microsoft MB-230 exam of their choice. You can also pick the ones from the book stores or libraries. There is also an opportunity to choose some e-books if you need them instead of the paperback version. Ensure that the guide you are choosing has all the main points of the syllabus and covers it in detail. The content of the book you are choosing should be easy to understand.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

For more info read reference:

Microsoft learning site

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Skills measured

  • Manage analytics (10-15%)
  • Manage queues, entitlements, and service-level agreements (SLAs) (15-20%)
  • Implement Omnichannel for Customer Service (30-35%)
  • Manage cases and Knowledge Management (20-25%)
  • Implement scheduling (10-15%)

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Microsoft MB-230日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
  • 1. Integrate channels and productivity tools
    • 2. Set up app profiles and session templates
      Topic 2: Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
      • 1. Connect Customer Service with other apps
        • 2. Create custom forms and workflows
          Topic 3: Manage cases and knowledge management51-55%- Configure Dynamics 365 Copilot for Service
          - Implement knowledge management
          • 1. Configure knowledge search and recommendations
            • 2. Integrate knowledge with cases and portals
              • 3. Create and manage knowledge articles
                - Create and manage cases
                • 1. Implement case routing and queues
                  • 2. Manage case hierarchies and relationships
                    • 3. Configure case types and statuses
                      Topic 4: Manage entitlements and service level agreements (SLAs)15-19%- Configure entitlements
                      • 1. Associate entitlements with customers and cases
                        • 2. Define entitlement terms and restrictions
                          - Implement SLAs
                          • 1. Manage SLA calculations and pauses
                            • 2. Configure SLA actions and warnings
                              • 3. Define SLA KPIs and timelines
                                Topic 5: Implement Connected Customer Service2-6%- Set up IoT and field service integration
                                Topic 6: Implement routing and work distributionnull- Configure unified routing
                                • 1. Set up workstreams and queues
                                  • 2. Define routing rules and decision trees
                                    Topic 7: Manage analytics, visualizations, and insights5-9%- Create and manage dashboards and reports
                                    • 1. Use out-of-box Customer Service reports
                                      • 2. Build custom dashboards and visualizations
                                        - Implement Customer Voice surveys and feedback
                                        Topic 8: Implement scheduling10-14%- Configure service scheduling
                                        • 1. Set up resources and resource groups
                                          • 2. Implement scheduling rules and availability
                                            • 3. Define service activities and requirements

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