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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

A) A/B testing
B) Continuous testing
C) Minimum viable approach
D) Definition of done

2. After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

A) Improving safety culture
B) Using design thinking
C) Fostering a Lean culture
D) Reducing technical debt

3. A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?

A) Fast development
B) Co-created value
C) Resilient operations
D) Assured conformance

4. An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?

A) Environments can be created rapidly and consistently
B) Warranty requirements are eliminated
C) Business cases no longer need to be approved
D) Customer satisfaction surveys become unnecessary

5. An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?

A) IT transformation
B) Digital product
C) High velocity IT
D) Digital technology

Solutions: