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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?

A) Audit Test
B) SR Validator
C) Avaya WTF Preinstall Utility
D) WFO setup.exe

2. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A) AWFO
B) Back Office - Item Tracking
C) Enable Named Employees Unit of Measure
D) ACRA
E) Avaya

3. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) The Framework components can be installed in a workgroup environment.
B) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
C) The Framework components can be installed using a Management Service Account (MSA).
D) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
E) Date center servers can be split in multi-domain forests.

4. What is configurable in Enterprise Manager?

A) Integration Services
B) WFM shifts
C) Work patterns
D) QM functions

5. Happens when the framework installation fails?

A) Errors Will appear in black text in the SR tool.
B) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
C) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
D) All installation errors Will appear on the alarms page of Element Manager

Solutions: