Latest Salesforce Salesforce-Communications-Cloud Exam questions and answers
DumpsValid Salesforce-Communications-Cloud Exam Practice Test Questions (Updated 78 Questions)
NEW QUESTION # 29
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
- A. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
- B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
- C. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
- D. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
Answer: D
NEW QUESTION # 30
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.
- A. Digital commerce SDK
- B. Digital Commerce API
- C. Custom API via lightening Out
- D. Cart Based API using Omni Out
Answer: A,B
NEW QUESTION # 31
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
- B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
- C. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
- D. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
Answer: D
NEW QUESTION # 32
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?
- A. Use data raptor to assist with integration and introduce several manual task into the flow.
- B. Use the integration procedure to manage the various task that technician need to undertake
- C. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
- D. Use call out to fully automate the flow so that no manual steps are required
Answer: C
NEW QUESTION # 33
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
- A. Offering
- B. Discount
- C. Time Plan
- D. Promotions
Answer: C,D
NEW QUESTION # 34
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
- A. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
- B. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
- C. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
- D. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
Answer: C
NEW QUESTION # 35
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
- B. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
- C. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
- D. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
Answer: B
NEW QUESTION # 36
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
- A. Use the versioning feature and comparing the prices for the version product after having enabled the feature
- B. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
- C. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
- D. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
Answer: C
NEW QUESTION # 37
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
- A. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
- B. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
- C. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
- D. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
Answer: B
NEW QUESTION # 38
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
- B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
- C. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
- D. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
Answer: D
NEW QUESTION # 39
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud
- A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
- B. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
- C. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
- D. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
Answer: C,D
NEW QUESTION # 40
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- B. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- C. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
- D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
- E. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
Answer: B,D,E
NEW QUESTION # 41
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
- A. Customer can choose their plan from all pricing books.
- B. Migrating in/out from bundle offer
- C. Supported by digital commerce API
- D. History of subscription updates and traceability
- E. Service Continuity
Answer: B,D,E
NEW QUESTION # 42
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?
- A. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
- B. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
- C. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
- D. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
Answer: C
NEW QUESTION # 43
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
- A. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
- B. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
- C. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
- D. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
Answer: C
NEW QUESTION # 44
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement
- A. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
- B. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
- C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
- D. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
Answer: C
NEW QUESTION # 45
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- B. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- C. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
- D. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
Answer: C
NEW QUESTION # 46
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?
- A. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
- B. Split the order into multiple order and group order items based on the service location
- C. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
- D. Use the CPQ multisite feature and group the service locations and create orders for each group
Answer: A
NEW QUESTION # 47
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage the CPQ cart for all cases minimize the implementation effort
- B. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
- C. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- D. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
Answer: C
NEW QUESTION # 48
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.
- A. Use CPQAppHandler Methods
- B. Use Cart Based APIs
- C. Use EPC APIs
- D. Use Digital Commerce APIs
Answer: D
NEW QUESTION # 49
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