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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Lifecycle Management | |
| Collaboration and Integration | |
| Implementation Strategies | |
| Reports and Dashboards | |
| Industry Knowledge | |
| Opportunity Management | |
| Data Management | |
| Sales Productivity and Management | |
| Account and Contact Management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past.
How should the consultant meet this requirement?
- A. Use Lead Conversion Reporting.
- B. Create Cadence Steps.
- C. Use Einstein Lead Scoring.
Correct Answer: C 🗳️
Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost. What is the most efficient way for a consultant to meet this requirement?
- A. Create a Competitors channel in Slack to share insights and stories.
- B. Create a new custom field on the Opportunity object.
- C. Create a new custom object and automation to track competitors.
Correct Answer: B 🗳️
Universal Containers (UC) has acquired another company that uses Sales Cloud and is migrating its legacy data, email alerts, and approval processes. Which steps should the consultant perform to maintain data integrity?
- A. Insert users and migrate email alerts and approval processes into UC's Sales Cloud org.
- B. Use the Sales Cloud clone feature to migrate email alerts and approval processes into UC's Sales Cloud org.
- C. Merge data from the existing Sales Cloud org into UC's Sales Cloud org, migrate email alerts, approval processes, and then users.
Correct Answer: A 🗳️
Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has closed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a few of them. Which action can forecast managers perform?
- A. Add territory forecast to the hierarchy.
- B. Add a Forecasts tab to the Sales app.
- C. Share the forecast with any Sales Cloud user.
Correct Answer: C 🗳️
Universal Containers (UC) has Account and Contact data it wants to migrate to Sales Cloud. The data comes from several sources and the data quality is unknown. The consultant wants to assess the entire data set for quality prior to loading it to production without impacting UC's current operations. The consultant recommends using a Full Copy sandbox as an initial step.
Which Sales Cloud feature should the consultant use to support this approach?
- A. Duplicate Jobs
- B. External IDs
- C. Import Wizard
Correct Answer: A 🗳️
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