HDI QQ0-400 Exam Collection - HDI qualified customer supprot specialist(css)

Updated: Sep 10, 2026
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HDI QQ0-400 Exam Syllabus Topics:

SectionObjectives
Topic 1: Communication and Interpersonal Skills- Communication Techniques
  • 1. Empathy and rapport building
  • 2. Active listening
Topic 2: Quality and Improvement- Performance and Feedback
  • 1. Continuous improvement fundamentals
  • 2. Metrics and service quality
Topic 3: Problem and Incident Management- Issue Resolution Skills
  • 1. Incident handling procedures
  • 2. Problem solving techniques
Topic 4: Customer Service Delivery- Customer Support Processes
  • 1. Documentation processes
  • 2. Service delivery principles
Topic 5: Service Operations- Operational Activities
  • 1. Support center operations
  • 2. Service level management basics

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