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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting, Analytics, and Integration | - Reporting and Dashboards
|
| Topic 2: Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Topic 3: Case Management and Service Delivery | - Service and Case Tracking
|
| Topic 4: Program and Service Management | - Program Lifecycle Management
|
| Topic 5: Fundraising and Engagement | - Donor Management
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
Question 1
A nonprofit has employed a contract developer for work involving objects that contain personal and personally identifiable information. The contractor is working in a full copy sandbox. What should the consultant recommend to ensure the contractor is unable to access this sensitive data?
A. Implement Salesforce Shield and apply it to the sensitive data.
B. Encrypt all fields containing sensitive data with Classic Encryption.
C. Configure the contractor's Profile to prevent access to the sensitive data.
D. Implement Salesforce Data Mask and mask the sensitive data.
Question 2
A nonprofit stores a government-issued personal identification number on each constituent's Contact record in an encrypted field. What should a consultant enable on a Permission Set to ensure the personal identification number is fully accessible by a subset of org users?1
A. View All Contact object permission5
B. View All Data system permission2
C. Manage Encryption Keys system permission3
D. View Encrypted Data system permission4
Question 3
A nonprofit on Unlimited Edition uses direct mail extensively as a fundraising channel. The nonprofit wants to automate the search for duplicate contact records. What should the consultant recommend implementing?
A. Matching Rules
B. Scheduled Apex Jobs
C. Duplicate Jobs
D. Duplicate Rules
Question 4
A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)
A. Associate an epic to each story.
B. Align each story to the implementation vision.
C. Include configuration instructions on each story.
D. Assign a priority to each story.
Question 5
A nonprofit organization currently tracks one-time donations in Nonprofit Cloud. The organization wants to expand its fundraising to include recurring donations. Which additional Nonprofit Cloud objects should be used to establish recurring donations?
A. Opportunity and Gift Commitment Schedule
B. Gift Designation and Gift Commitment
C. Gift Commitment and Gift Commitment Schedule
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: B,D | Question 5 Answer: C |
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