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EXIN ITIL Foundation (V4) Sample Questions:

1. Which is an input to the service value system?

A) A need from consumers for new or changes services
B) The system of directing and controlling an organization
C) A model to help meet stakeholders expectations
D) Recommendations to help an organization in all aspects of its work

2. Which term describes the functionality offered by a service?

A) cost
B) Utility
C) Warranty
D) Risk

3. What should be considered as part of the 'partners and suppliers' dimension?

A) The required skills and competencies of teams and individual members of the organization
B) The activities, workflows, controls and procedures needed to achieve the agreed objectives
C) The level of integration and formality involved in the relationships between organizations
D) The information created, managed and used in the course of service provision and consumption

4. What are 'engage', 'plan' and 'improve' examples of?

A) Service level management
B) Service value chain inputs
C) Change control
D) Service value chain activities

5. Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A) Incident management
B) Change enablement
C) Service request management
D) Monitoring and event management

Solutions: