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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) Participants automatically placed in the video chat when clicking on the chat room.
B) Other participants must also click on the Open video call icon.
C) All participants, except the initiator, must click on the Join button in the chat view.
D) All participants must click on the Join button in the video chat view.

2. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Queues
B) People
C) Groups
D) Workspaces

3. Select the Access level permission types for workspace membership. (Choose three.)

A) Contributor
B) Write Only
C) Collaborator
D) Full Access
E) Partial
F) Read Only

4. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A) External trunk
B) SIP phone trunk
C) WebRTC phone trunk
D) Network interface trunk

5. What additional functionality does Communicate brings to Genesys Cloud?

A) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
B) Knowledge base features, such as FAQs and Communities.
C) Call center features such as ACD and scripting.
D) Directory capabilities, such as advanced search, profiles, and keyword searching.

Solutions: