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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
| Topic 2: Workspace Administration | 9% | - Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace |
| Topic 3: Channel & User Group Administration | 28% | - Implement channel naming conventions and best practices - Manage user groups and channel permissions - Manage default channels and required channels - Configure channel management policies - Convert public channels to private channels |
| Topic 4: Enabling Slack Success | 15% | - Create help channels for user support - Promote best practices and user adoption - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement |
| Topic 5: Security | 15% | - Configure domain and IP restrictions - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies |
| Topic 6: App Administration | 10% | - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Manage app approvals and app directory |
| Topic 7: User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles |
Salesforce Certified Slack Administrator Sample Questions:
1. You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)
A) Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
B) Lock guest invitations from each workspace's setting page.
C) Lock guest invitations from the org admin dashboard.
D) Notify users that guest invitations must be submitted at the org level in the announcements channel.
2. In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)
A) A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.
B) A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.
C) A manager is actively brainstorming with the leadership team on new department initiatives.
D) A manager schedules time to thoroughly review a product release with their team.
3. You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.
What is the most efficient way to set up students as full members and faculty members as Workspace Admins?
(Select the best answer.)
A) Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.
B) Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.
C) Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.
D) Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.
4. Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp. Slack Connect direct messages (DMs) are disabled at this time.
Given this, your Chief Information Officer (CIO) wants to know whether your organization's users can communicate with external users from Beta Corp using Slack Connect DMs.
What should you tell the CIO?
(Select the best answer.)
A) Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect DMs are disabled.
B) Alpha Corp users can DM any Beta Corp users that are in the same Slack Connect channels as they are.
C) Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.
D) Workspace Admins can give access to specific Alpha Corp users to DM with Beta Corp.
5. You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.
What is a key benefit of setting up a user group for these individuals?
A) When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.
B) The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.
C) These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.
D) Admins can foster a sense of community by creating a group-only direct message (DM).
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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