Microsoft MB7-848 Exam Collection - NAV 2009 Service Management

Updated: Aug 17, 2026
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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
  • 1. Registering service hours, parts, and expenses
    • 2. Completing and closing service orders
      • 3. Resource assignment and skill matching
        Invoicing and Reporting10%- Generating service invoices
        • 1. Integration with Finance and Inventory
          • 2. Service analytics and reports
            Service Contracts and Agreements20%- Creating and managing service contracts
            • 1. Contract renewals and terminations
              • 2. Contract billing and pricing
                • 3. Coverage and exclusion rules
                  Service Items and Components20%- Creating and managing service items
                  • 1. Tracking service item history
                    • 2. Registering installed components
                      • 3. Replacing and upgrading components
                        Setup and Configuration of Service Management25%- Service Management setup
                        • 1. Fault codes, symptom codes, and resolution codes
                          • 2. Service item groups and components
                            • 3. Service policies and default values
                              • 4. Warranty and contract templates

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