PDF Version DemoHow to Register For Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)?
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Security and access control - Data management and reporting basics - Common features and navigation - Integration with Microsoft Power Platform |
| Topic 2: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Marketing forms, pages, and segments - Event management features - Capabilities and use cases - Lead generation and qualification - Email marketing and customer journeys - Integration with Copilot |
| Topic 3: Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Mobile app and offline functionality - Core features and scheduling capabilities - Work order lifecycle and resource management |
| Topic 4: Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Case management lifecycle - Unified service desk and channels - SLA and routing rules - Key components and use cases |
| Topic 5: Describe Dynamics 365 Sales | 20-25% | - Core capabilities and business scenarios - Sales accelerators and forecasting - Product catalog, price lists, and unit groups - Business process flows - Lead and opportunity management processes - Quote, order, and invoice lifecycle |
