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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
What Group Is ITILSC-SOA Designed for?
The ITILSC-SOA test is intended for those who desire to gain the ITIL Intermediate Service Offerings and Agreements (SOA) certificate. Thus, specialists like IT managers, availability managers, supplier relationship managers, capacity managers, IT finance managers, and service portfolio managers qualify to take it. Other target groups include:
- Those candidates with the ITIL Foundation certification in ITSM and have a desire of advancing to higher ITIL designations;
- Individuals wishing to progress toward the ITIL Master certification within ITSM, where the prerequisite is the ITIL Expert.
- Applicants reaching for ITIL Expert certificate;
- Those wishing to delve into the SOA processes as well as to know how they may be utilized in improving IT service in addition to supporting quality in a given organization;
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EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Catalogue Management | - Catalogue Structure and Maintenance
|
| Topic 2: Business Relationship Management | - Customer and Business Relationships
|
| Topic 3: Demand Management | - Demand Analysis
|
| Topic 4: Financial Management for IT Services | - Financial Processes
|
| Topic 5: Service Portfolio Management | - Service Portfolio
|
| Topic 6: Supplier Management | - Supplier Lifecycle
|
| Topic 7: Organizing, Technology and Implementation | - Roles and Responsibilities
|
| Topic 8: Service Level Management | - Performance Management
|
| Topic 9: Introduction to Service Offerings and Agreements | - Service Management as a Practice
|
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