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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value Chain Activities | 15% | - Design and Transition - Obtain/Build, Deliver and Support - Plan, Improve, Engage |
| Topic 2: Key Concepts of Service Management | 15% | - Products, services, and service offerings - Service and service relationships - Value, outcomes, costs, and risks |
| Topic 3: ITIL Guiding Principles | 20% | - Optimize and automate - Progress iteratively with feedback - Think and work holistically - Collaborate and promote visibility - Start where you are - Keep it simple and practical - Focus on value |
| Topic 4: ITIL Service Value System | 18% | - Service Value Chain - Governance - Overview of the Service Value System - Continual improvement |
| Topic 5: ITIL Practices | 15% | - General management practices - Service management practices - Technical management practices |
| Topic 6: Four Dimensions of Service Management | 17% | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
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