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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A) Ticket
B) Campaign
C) Customer

2. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
D) Upload Microsoft excel worksbook to SAP Cloud for Customer

3. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports require new data sources
B) Variable selection is possible
C) Custom reports creation is supported with a guided procedure
D) Custom calculated key figures are allowed
E) Custom reports can be created by sales employees

4. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Route unknow sender email to common inbox
B) Create service tickets from inbound emails
C) Broad cast emails to a group of individuals
D) Create activities from inbound email

5. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) MDRO run
B) Service team
C) Schedule condition
D) Measurement attributes
E) Ticket category

Solutions: