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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Planning and Design | 60% | - Solution Architecture
|
| Delivery | 16% | - Implementation
|
| Discovery | 24% | - Architecture Assessment
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line. Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called " Installation Type " on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. No errors will be returned the value for ' Installation type ' on the technical product will be set to most recently modified attribute.
- B. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
- C. An error at runtime no value will be assigned to the attribute " installation Type " on the technical product
- D. No error will be returned the " installation type " will be copied as empty/null after decomposition on the technical product
Correct Answer: A 🗳️
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Universal Containers sells multiple mobile devices, each treated as a distinct commercial product. They all need integration with the same device inventory system. What ' s the most optimal way to minimize decomposition relationships in this scenario?
- A. Create decomposition relationships for each product offer and map this to a single Inventory CFS.
- B. Create a product specification for the mobile device. Create device product offers based on this product specification. Create multiple decomposition relationships from the product specification to a single Inventory CFS.
- C. Create a product specification for the mobile device. Create device product offers based on this product specification. Create a single decomposition relationship from the product specification to a single Inventory CFS.
- D. Create decomposition relationships for each product offer and map this to many Inventory CFSs.
Correct Answer: C 🗳️
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Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone. What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement a milestone orchestration item to execute request on the fulfillment system for activation
- B. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
- C. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- D. Implement a callout orchestration item to execute a request on the fulfillment system for activation
Correct Answer: B,D 🗳️
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United Telecom ' s (UT) current architecture has two systems, one which is sales facing (internal) and the other which is external facing (web channels). Currently, the product catalog is maintained separately in both systems. As part of their digital transformation, UT has introduced Communications Cloud. What approach should a Consultant recommend for maintaining the product catalog during their digital transformation?
- A. Maintain the product catalog in Communications Cloud Enterprise Product Catalog and use Digital Commerce APIs to extract the catalog to the web channels.
- B. Maintain the product catalog in Communications Cloud and periodically synchronize to the web channels automatically.
- C. Introduce a new product catalog primary application that will synchronize both Communications Cloud and the web channels when updates occur.
- D. Manage the product catalog internally using Communications Cloud and use Cart APIs to expose the product catalog to web via OmniOut.
Correct Answer: A 🗳️
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router technical product and decompose it from the business internet offer.
- B. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- C. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
- D. Model the router as an attribute of the business internet offer with a default value of ' included '
Correct Answer: A 🗳️
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