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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use call out to fully automate the flow so that no manual steps are required
B) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
C) Use data raptor to assist with integration and introduce several manual task into the flow.
D) Use the integration procedure to manage the various task that technician need to undertake

2. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create base price list and multiple child price list per region
B) Create price list per region and use context Rules to determine the correct Price List
C) Create price list and price list entries associated with context Rules per region
D) Create an attribute on business internet offers and use attribute based pricing

3. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A) Top Order Item Scope
B) Order Item Scope
C) Account Scope
D) Downstream Order Item Scope

4. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A) Create Apex class and hook code to calculate the price and add as a step within the pricing plan
B) Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
C) Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
D) Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems

5. ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A) Adjustment using Context rules
B) Customizations using CPQ Hooks
C) Promotions
D) Discounts.

Solutions: