Microsoft 70-404 Exam Collection - TS: System Center Service Manager 2010, Configuring (available in 2010)

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Microsoft 70-404 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuring Service Manager Infrastructure25%- Configure management groups and security roles
- Configure connectors to Active Directory, SCOM, SCCM
- Configure database settings and data retention
- Configure notification channels and subscriptions
Topic 2: Managing Configuration Management Database (CMDB)20%- Implement change and configuration management processes
- Populate and reconcile configuration items
- Configure CMDB synchronization and maintenance
- Create and configure classes, relationships, and CI types
Topic 3: Installing System Center Service Manager 201020%- Verify system requirements and prerequisites
- Post-installation configuration and validation
- Install Self-Service Portal and web components
- Install management server and data warehouse server
Topic 4: Configuring Incident, Problem, and Change Management20%- Configure change management policies and approvals
- Define incident and problem management workflows
- Create templates, queues, and views
- Configure service level agreements (SLAs)
Topic 5: Customizing and Maintaining Service Manager15%- Backup, restore, and disaster recovery
- Customize forms, views, and console appearance
- Deploy and manage management packs
- Monitor performance and troubleshoot issues

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