Microsoft 70-123 Exam Collection - Planning, Implementing and Maintaining a Software Asset Management (SAM) Program

Updated: Jul 19, 2026
Q & A: 75 Questions and Answers

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Microsoft 70-123 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implementing a SAM Program25-30%- Training and Communication
  • 1. Admin Training
  • 2. Change Management
  • 3. End User Awareness Training
- Data Collection and Management
  • 1. License Management Databases
  • 2. Discovery Tools
  • 3. Data Quality Assurance
- Deployment Planning
  • 1. Tool Selection and Deployment
  • 2. Testing and Pilot Programs
  • 3. Migration Strategies
- Processes and Procedures
  • 1. Retirement and Uninstall Procedures
  • 2. Software Request and Approval Workflows
  • 3. Onboarding New Software
Topic 2: Software Asset Management Fundamentals15-20%- Business Value of SAM
  • 1. Risk Mitigation
  • 2. Compliance Benefits
  • 3. Cost Optimization
- SAM Concepts and Definitions
  • 1. SAM vs. IT Asset Management (ITAM)
  • 2. Key SAM Terminology
  • 3. What is SAM
Topic 3: Maintaining and Optimizing a SAM Program20-25%- Continuous Improvement
  • 1. Best Practice Adoption
  • 2. Process Refinement
  • 3. Technology Updates
- Monitoring and Reporting
  • 1. Cost Optimization Reporting
  • 2. Compliance Reporting
  • 3. Dashboard Implementation
- Audit and Reconciliation
  • 1. License Reconciliation
  • 2. Internal Audit Processes
  • 3. Vendor Audit Response
Topic 4: Planning a SAM Program25-30%- Assess Current State
  • 1. Gap Analysis
  • 2. Stakeholder Identification
  • 3. Existing Infrastructure Analysis
- Determine Roles and Responsibilities
  • 1. SAM Roles (SAM Manager, Tool Administrator)
  • 2. SAM Team Structure
  • 3. Executive Sponsorship
- Define Scope and Objectives
  • 1. Goal Setting
  • 2. Key Performance Indicators (KPIs)
  • 3. Scope Definition
- Develop SAM Policies
  • 1. Software Procurement Policies
  • 2. Compliance Policies
  • 3. Usage Policies
Topic 5: SAM Tools and Technologies10-15%- Microsoft Assessment and Planning (MAP) Toolkit
  • 1. Reporting Capabilities
  • 2. Discovery and Assessment
- Microsoft System Center
  • 1. Operations Manager
  • 2. Configuration Manager Integration
- Volume Activation Tools
  • 1. Key Management Service (KMS)
  • 2. Multiple Activation Key (MAK)

Microsoft Planning, Implementing and Maintaining a Software Asset Management (SAM) Program Sample Questions:

1. Which licensing agreement is best suited for a small business with 10 PCs?

A) Enterprise Agreement
B) Select Plus
C) Open License
D) MPSA


2. You are a licensing specialist. Your customer has 500 desktops. The desktops need to be replaced. The customer wants to standardize the desktops to run Microsoft Windows XP Professional and Microsoft Office Professional 2003. The customer does not want to activate any of the 500 desktops. You need to recommend the most appropriate licensing solution. What should you recommend?

A) Acquire licenses and Software Assurance through a volume licensing agreement.
B) Acquire licenses through an Original Equipment Manufacturer (OEM). Add Software Assurance.
C) Acquire licenses and Software Assurance through a retail channel.


3. Which process ensures that newly purchased software is added to the SAM database?

A) Procurement
B) Development
C) Retirement
D) Disposal


4. Which agreement type is intended for organizations with 250+ desktops that want to standardize on one or more Microsoft platform products?

A) Retail (FPP)
B) Enterprise Agreement
C) OEM
D) Open License


5. Which of the following describes "Normalization" in a SAM tool?

A) Upgrading all users to Windows 11.
B) Converting various detected names for "Microsoft Office 2013" into one standard record.
C) Deleting all files on a hard drive.
D) Changing the language of the software.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: B

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