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How to book the 6210 Exam
These are following steps for registering the 6210 exam. Step 1: Visit to 6210 Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for 6210 Certifications Exam Step 4: Select Date, time and confirm with a payment method
Avaya Aura Contact Center Implementation 6210 Exam
Avaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.
What is the duration of the 6210 Exam
- Number of Questions: 65
- Passing Score 68%
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
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Avaya 6210 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Monitoring and Troubleshooting | - Fault isolation and resolution procedures - Logging and performance monitoring |
| Contact Center Administration | - Skills, queues, and routing strategies - User and agent configuration |
| Installation and Configuration | - Initial system setup and provisioning - Media server and call routing configuration |
| Call Flow and Routing Design | - Vectoring and scripting concepts - IVR and call treatment logic |
| Avaya Aura Contact Center Architecture | - Integration with Avaya Aura platform - System components and deployment architecture |
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