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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
| Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Advanced Features and Applications | - Contact handling and call routing - Voicemail and unified messaging |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?
A) https://localhost/CCRWebAgent
B) http://localhost/CCRWebAgent
C) http://192.168.42.100:8888
D) http://192.168.42.100/CCRWebClient
E) http://192.168.42.100:8080/inyama/inyama.html
2. Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)
A) Legacy Carrier Card
B) IP 500 PRI-U
C) ISDN-U
D) Voice Compression Module
E) PRI 24/30
3. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)
A) Look at the files names from the phone menu.
B) Determine from Extension Status in SSA.
C) Determine from H.323 Phone Status in System Monitor.
D) Determine from the extension form in the Manager application.
E) Verify that the .bin file is in the Manager folder.
4. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?
A) Preferred Edition - Messaging
B) IP500 IP Office Multi-Site Network (MSN)
C) Advanced Small Community Networking (SCAN)
D) IP500 Voice Networking Channels
5. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)
A) LAN Interface Module
B) Avaya IP Endpoints License
C) Voice Compression Module
D) H.323 Networking License
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,E | Question # 3 Answer: A,B,D | Question # 4 Answer: D | Question # 5 Answer: B,C |
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