Microsoft 070-685 Exam Collection - Pro: Windows 7, Enterprise Desktop Support Technician

Updated: Aug 12, 2026
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About Microsoft 070-685 Exam

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  • The cost of the Microsoft 70-685 Exam is $165.

Prerequisites of Microsoft 70-685 Exam

To qualify for MCP exams, MCP certification required

  • MCSE
  • MCSD certifications
  • Microsoft Certified Solutions Associate (MCSA)

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Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

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Salary of Microsoft Certified Desktop Support Technician Professional

The average Salary of a Microsoft Certified Desktop Support Technician

  • England - 62061 POUND
  • India - 5762957 INR
  • United State - 76409 USD
  • Europe - 70204 EURO

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Microsoft 070-685 Exam Syllabus Topics:

SectionWeightObjectives
Supporting Mobile Users18%- Support power management and mobile hardware
- Manage offline files and synchronization
- Configure and troubleshoot remote access
Identifying Cause of and Resolving Security Issues18%- Manage Windows Firewall and security settings
- Troubleshoot User Account Control (UAC) and permissions
- Resolve update and antivirus issues
Identifying Cause of and Resolving Networking Issues23%- Fix name resolution and DNS/DHCP issues
- Resolve network connectivity and IP configuration problems
- Troubleshoot enterprise logon and authentication issues
Managing and Maintaining Systems That Run Windows 7 Client21%- Troubleshoot system performance and stability
- Resolve hardware and driver issues
- Manage system recovery and data protection
Identifying Cause of and Resolving Desktop Application Issues20%- Manage application settings and permissions
- Resolve software installation and compatibility issues
- Troubleshoot application failures and crashes

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